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EngoTalk

Privacy Policy

Last updated: September 2026

This Privacy Policy explains how EngoTalk (engotalk.com) collects, uses, and protects your personal information when you use our English speaking practice platform.

1. Information We Collect

  • Account information: name, email address, country, and profile details you provide.
  • Learning profile: your level, learning goals, and session history.
  • Payment information: transactions are processed by our payment partners (Paddle for international/USD payments, SSLCommerz for BDT payments). We never store your full card or banking details on our servers.
  • Usage data: pages visited, session participation, and device/browser information used to operate and improve the service.

2. How We Use Your Information

  • To provide and operate tutoring, practice matching, and video sessions
  • To process payments, deposits, refunds, and earning withdrawals
  • To send booking confirmations, reminders, and important account notifications
  • To prevent fraud, enforce our Terms, and keep the platform safe
  • To improve our product, content, and matching quality

3. Video Sessions

Live sessions are delivered through a third-party video provider. We do not record sessions by default. Please do not share sensitive personal information during sessions.

4. Sharing of Information

We do not sell your personal data. We share information only with the service providers needed to operate the platform (payment processors, video infrastructure, email delivery, and cloud hosting), and only to the extent required. We may disclose information if required by law.

5. Data Retention

We keep your account data while your account is active. Transaction records are retained as required for accounting and legal purposes. You may request deletion of your account and personal data at any time (see Section 7).

6. Security

Our site is served over HTTPS with SSL encryption. We apply access controls and industry-standard safeguards to protect your data. No method of transmission over the internet is 100% secure, but we work continuously to protect your information.

7. Your Rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw consent to optional communications at any time by contacting us at the address below.

8. Children

Accounts for learners under 18 must be created and supervised by a parent or guardian, who controls the account and any purchases made through it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced on this page with an updated revision date.

10. Contact

EngoTalk — engotalk.com
Email: engotalk@gmail.com
Phone: +880 1710-491523